American Call Center is a telephone call center with offices in Spain, United States, Panama and Ecuador, with global connection capacity through its own telecommunications network. Its two headquarters, located in Guayaquil and Quito, are equipped with more than 400 work stations, highly trained human talent that surpasses 1000 employees and state-of-the art technology. These statistics have made American Call Center the leading contact center in the industry and the largest in Ecuador. There are various companies that have placed their trust in us, allowing us to maintain day-to-day contact with their most valuable interest, their clients. This trust has been made possible thanks to the vast EXPERIENCE that we have in managing national and international accounts

 

Last July 22, ETB (Empresa de Teléfonos de Bogotá) participated in the Colombian independence celebration, which took place in Miami’s Tamiami Park. This company operates through ADMA Telecom, with Blacktone FL as its provider. Numerous Colombian artists participated in the event, including Jorge Zeledón, Fanny Lu and Joe Arroyo, among others. The celebration is a significant event for the southern U.S. and especially for Miami-Dade County because it holds an important place for the prominent Hispanic communities of southern Florida. Colombians continue to have a solid presence that has steadily been reinforced since the mid-1970’s

Included in this month’s BTS network optimization plans, the company has begun interconnecting with a new provider in the United States. The objective is to increase prepaid card capacity access at a better price and with greater service diversity. The company was interconnected with the corporations Level3 and Globalcrossing until now. Starting this month, it will connect to RNK for local access services and to 800 from the eastern U.S. by way of modern IP protocol technology